A large, multi-storey Melbourne-based customer of COS sought to encourage employees to return to the office by identifying improvements that would make the workspace more appealing. To better understand staff preferences, the company conducted a comprehensive survey. With the insights gathered, the customer initiated a 90-day project across six floors to implement the most requested items.
Due to the scope and complexity of the project, it required collaboration across multiple COS teams, including Furniture Specialists, Account Management, Tactical Solutions, and Project Management. Together, they coordinated the procurement and installation of over 370 sit-stand desks, monitor arms, chairs, recycling bins, and reusable cups.
Throughout the project, COS facilitated regular stakeholder and toolbox meetings to support clear communication and ensure a safe working environment. Despite the tight timeline, the installation was successfully completed ahead of schedule in just two and a half weeks.
Following the upgrade, the customer saw a rise in office attendance through a marked increase in hotdesking bookings. The CEO praised the initiative, recognising both the internal team and COS for their expertise and execution.
“We cannot thank COS enough for their exceptional service and support during our recent desk uplift project. With extremely short notice, they stepped in and delivered both high-quality goods and skilled labour, ensuring that the project was completed seamlessly and on time. Their professionalism, efficiency, and willingness to go the extra mile were truly impressive. The entire team demonstrated outstanding responsiveness and adaptability, helping us meet our deadline without compromising on quality. Their commitment to excellence and customer satisfaction was evident throughout the entire process. Thank you again for your incredible service - we look forward to working with you in the future!”
